Frequently Asked Questions (FAQ)

Von Republic Support

Our support hours are : 9am – 5pm Monday to Friday EST And you can find support here :

If you have any issues please reach out to us on any of the above channels and we will try to get back to you as quickly as we can.   Codes will be emailed within 5-7 days and physical products up to 2 weeks.

Where do I download the app? And how do I sign-up?

Download the app on the microsoft store US here. To sign-up you will have to download the app on your Xbox one and sign-up there, so we can verify your gamertag. Join our discord channel for help and discussions. Once you’ve signed up on Xbox, you can access the app from any device here.

How do I change my privacy settings? I keep getting 'XBOX UNIQUE ID NOT FOUND' error?

This means that your settings are set to private, which means we can’t access your Gamerscore, latest achievements and Gamertag. To change your privacy settings you must go to your microsoft account online here , scroll down and click on Xbox Privacy and online safety. From here you need to make this setting available to everyone ‘See your game and app history (Xbox 360: Game History) Decide who can see your game and app history.’ Once you’ve done that, you shouldn’t come across this error again.

Can I sign-in from anywhere?

Yes. Once you’ve signed up using your Xbox, you can sign-in and use the app from anywhere with

What is a Von Coin?

Von Coin is a unit of value that we attach to Xbox One achievements. You ‘earn’ Von Coins by getting achievements that we verify with TrueAchievements. You can then spend these Von Coins on auctions on our app ( once you sign up on Xbox One.

What is the partnership with TrueAchievements?

We have teamed with True Achievements as they are the leading and most trusted company in ranking and rating achievements in the world. We needed to ensure that the achievement score earned by gamers that we were converting into Von Coins was a true and fair reflection of the time, effort and rarity of these achievements. TA allow us to offer a balanced and fair system.

What is the conversion ratio of Gamerscore and TrueAchievement Score to coins?

The first time you download the app, there is an instant conversion of 100-1 Gamerscore to Von Coins to a maximum of 300 Von Coins. This is the only time we convert Gamerscore to Von Coins.  After this you earn Von Coins at a rate of 10-1 TrueAchievement Score to Von Coin. This is capped at a maximum 250 coins per month. There is also a 14 day delay on your TA score to Von Coin conversion. All points earned above your 250 coins monthly cap are converted to premium points.

Do I lose my Gamerscore when we convert it to Von Coins?

No. We only use your Gamerscore and afterwards your True Achievement Score to assign you coins. The actual scores themselves will always stay unchanged.

Why is there a 14 day delay to my TrueAchievement Score converting to Von Coins?

There is a fourteen day delay between when you earn an achievement, and when the achievement is converted into your TA score in the app. You will notice that in your Vault there is an unlock date set in the future beside your latest achievements. This is not an error. This is the date that your achievement is converted into Von Coin on the app. Your latest achievements should show up in your Vault the day after they’ve been achieved. We employ a 14 day delay as there can be a disparity in the TA Score of achievements earned in the first two weeks of a new game’s release. The two week delay ensures that the converting TA score is more indicative of the true worth of said achievement.

What is a Von Magnate and what are premium points?

Premium points are earned at a rate of 1-1 TA score to Premium point after you have exceeded your 2500-250 TA Score to Von Coin monthly cap. If you reach 25,000 premium points within the previous six month period, from the 1st of the following month you will reach Von Magnate status. Von Magnates can bid in exclusive auctions hosted only for them, as well as enjoy a number of other perks such as bonus coin games and free entry into Von Sports tournaments.

What are my coins worth?

There is no monetary value to the coins. Your coins are worth only what you can buy with them on the Von Republic app.

How does the auction system work?

Any user can bid in a regular auction. The minimum bid is 1 coin. There are two stages to an auction. Normal Bid Stage: This is the first phase of an auction where anyone can bid to a maximum of 20 coins above the last bid. Typically, in an hour long auction, this period lasts for 50 minutes. One Coin Bid Stage: Only users that have bid in the Normal Bid Stage can bid in the One Coin Biding Stage. Users can no longer choose the bid here. Each bid is accepted and registers a bid one coin higher than the current leader. Usually this is the last 10 minutes of an hour long auction. There is a 30 second shot clock that operates here. The 30 Second Shot Clock: Immediately commencing from when the One Coin Bid Stage starts, there is 30 seconds to make a bid above the current leader. If there is no bid made within that 30 seconds, the current leader wins the auction. Each time there is a bid within those 30 seconds from any user, the clock gets reset to 30 seconds. This will continue until the clock runs down to 0, or until the auction ends at the chosen time. Once the auction ends, the last highest bidder wins the auction. Only the winner loses his coins.

Are all auctions the same?

No. We’ve got four types of auctions. An auction may also be set for new users only.   Normal Auction:  As outlined above, this auction has two phases, the normal phase and the One Coin phase, and the auction ends when either the shot clock runs to 0 or the auction reaches its end time. The winner is the highest bidder. One Coin Auction: This Auction has only one phase, the ‘ONE COIN BID’. All citizens can bid. The shot clock starts after the second bid is place and the auction runs to its end time or when the shot clock hits 0. Blind Bid Auction: This Auction has only one phase, the ‘BLIND BID’. All citizens may place a ‘BLIND BID’ and change that bid as often as they want. A ‘BLIND BID’ shows only as X in the auction history so no one knows what’s been bid. After the auction reaches its end time, the highest bidder takes the loot. Race to X Auction: This Auction has only one phase, the ‘RACE TO X’. This auction ends when X is reached and has no time limit. It is only possible to bid in one coin increments in this auction, until X is reached. X may vary. For example, if X is set at 200 Von Coins, whoever makes the 200th bid wins and takes home the prize. New Citizen Auction:  If you see this tag, it means that the auction is for new citizens only. This means that only citizens who have signed up to the Von Republic app in the last 90 days can see this auction in the auction carousel or bid in it.

Do you lose your coins when you bid in an auction?

No. Only the winner gets deducted coins at the end of an auction. All other bidders/participants have their coins returned once the auction is over. However once you bid in an auction, the latest bid you’ve made will be held in reserve until the auction is closed.

Will the auctions be competitive for the average gamer?

We want all of our citizens to have a fair chance of winning! -Not just the elite of the elite.

  1. The number of coins any one user can earn per month is capped. We estimate that about 40-50% of our active users will reach the capped limit every month. That is not to say, however, that it will be the same 40 or 50% of people that hit the limit every month. This means that close to 50% of our users, on any given month, will earn a similar amount of Von Coins to bid with during the auction.
  2. We will vary the value of the products for auction.
  3. Mystery Wednesdays. A day of mystery auctions – a secret product that no one knows until someone wins!
  4. Limit on highest bid: There is a 20 coin cap on the highest bid in the bidding phase.
  5. One Coin Bid and 30 Second Shot Clock: Rewards those that spend time engaging with the auction over those that can snipe at the end, or simply blow everyone out of the water with their coin horde!
  6. One Coin Bid Thursdays: A day of auctions where you can only bid 1 coin above the previous bid.
  7. User Auctions: You can earn coin by putting up gamer memorabilia that you have lying around the house for auction. You earn all the coins from the winning bid on the platform and can use this loot to bid in other auctions.
  8. Specialist game promotions: This allows anyone to earn double coins on achievements earned within our promotional period of a new game. This can be earned above the 250 limit.
What products are auctioned and how many?

Some of the products we’ve had auctioned already!

  • Xbox Accessories: Xbox Elite Controller, Xbox Controllers, Gaming Headsets, KontrolFreek, Charging Stations, Battery Packs.
  • Limited Edition Prints: Limited run, signed, exclusive prints from artists such as Oscor Llorens, Kim Hu, Glynnis Koike, Kloodwig and more.
  • Gaming Merch: T-Shirts, Board Games, Comics, Pins, Coasters, Cards, Figurines, Funko Pop, Posters.
  • Original Board Games and Comics: Crescent City Monsters, City of Mist and many more.
  • Games: Thronebreaker, Overcooked 2 and more.
  • DLCs. 
  • Xbox Live and Game Passes.

Currently we host at least one auction every day. However as our users grow, so do the number of auctions we host. It is our aim to continue to host over 5% of auctions to active users every month! That means that over the course of a year over 60% of our active users will have had the opportunity to be rewarded with a winning auction!

Will I have to pay for shipping?

No. Von Republic cover all costs of shipping the auction item to the winning bidder.

What countries are the Von Republic available in?

We are now live and out of Beta in the US, Canada, UK and Ireland. A broader expansion beyond these regions will be examined at the end of 2019. Our primary reasons for limited access are shipping, customs and language.

Where do you ship to?

We can only ship domestically to the countries that the Von Republic is in – which are the US, Canada, UK and Ireland.

Are you sharing our private data with other companies?

The only personal data we collect is for shipping and promotional purposes only. We’ve created a system that values your privacy. This is one of our USPs. The data we track is app usage, engagement with promotions, click throughs, Xbox achievements etc. Our goal is to create a new advertising modal based around transparency, where you the user get the rewards for being advertised to. What are the adds? The free merchandise that’s provided by our sponsors – they get the opportunity to promote their game or product through our platform.

Are you guys GDPR compliant?

Yes we are. We are based in the EU.

How will you stop the cheaters?

To start, only gamers with a 7000+ Gamerscore can create an account with us. Each account must also have a unique phone number attached to it and there can only be 3 accounts per household. We reserve to the right to suspend or freeze an account if they’re in breach of these rules or have been proven to have displayed false data.

How can we help make the app better?

Let us know more about you, what games you like, what products you are interested in seeing. Go to the polls on our website and make your votes or fill out the brief questionnaire.  This will help us tailor the app more specifically towards you and is for our own information only. Inform us about any bugs in the system. Join our discord channel and leave your thoughts. Email [email protected] and explain the bug you have come across. Your help here will be greatly appreciated.

What does the VON in Von Republic stand for?

Victory or Nothing